Wipro Limited has expanded its strategic partnership with ServiceNow in a move aimed at accelerating the adoption of agentic AI across core enterprise functions, including IT, human resources, procurement and cybersecurity. The collaboration seeks to help organizations move beyond pilot projects and embed AI into everyday operations at scale.
At the heart of the partnership is the integration of Wipro Intelligence the company’s unified portfolio of AI-powered platforms and solutions with the ServiceNow AI Platform. This combination is designed to streamline how work is initiated, orchestrated and executed across enterprise systems, reducing manual intervention while improving process visibility and governance.
As enterprises increasingly adopt AI, many face challenges in operationalizing it within complex, multi-system environments. The Wipro-ServiceNow alliance addresses this by enabling connected, policy-driven workflows that deliver measurable outcomes. By minimizing manual coordination and fragmentation, the solution promises faster turnaround times and greater accountability across business functions.
“For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting-led, AI-powered approach.”
— Malay Joshi, Chief Executive Officer, Americas 1 Strategic Market Unit, Wipro Limited
Several of Wipro’s AI-driven offerings will leverage ServiceNow’s platform capabilities. These include SmartProcure, which enhances procurement efficiency through standardized workflows and faster approvals; Telco Autonomous Networks, which improves telecom service operations with AI-enabled automation; and Cyber Transform, which strengthens security operations by streamlining vulnerability management and incident response.
The expanded collaboration also aligns with ServiceNow’s vision of the “agentic enterprise,” where AI-powered agents operate within secure and governed workflows. This ensures that automation is not only intelligent but also compliant, auditable and aligned with business policies.
For organizations, the benefits are tangible. The partnership enables a unified experience for managing work across departments, improves operational visibility, and embeds governance directly into workflows. These capabilities are critical as enterprises seek to scale AI responsibly while maintaining control over their processes.
Ultimately, the partnership reflects a broader industry shift from isolated AI deployments to integrated, enterprise-wide transformation. By combining Wipro’s consulting-led approach with ServiceNow’s workflow platform, the initiative aims to turn AI ambition into real business impact, helping organizations build more agile, efficient and future-ready operations.
