ServiceNow to help close the “opportunity gap” and create equitable paths to digital careers for all
ServiceNow has announced RiseUp with ServiceNow, a global program designed to skill one million people on the company’s platform by 2024. The program will fuel a new economy of in-demand, job-ready talent with an emphasis on faster, more equitable career paths in the high-growth ServiceNow ecosystem.
According to IDC, ninety percent of organizations will experience a digital transformation-related IT skills shortage by 2025, costing more than $6.5 trillion globally due to delayed product releases, reduced customer satisfaction, and loss of business. As business leaders double-down on a select number of powerful platforms that deliver fast time to value, ServiceNow’s reach and scale offer customers, partners, and prospective talent the opportunity to help tackle some of the biggest problems facing business leaders today. Unlike other workflow solutions that only address one business function or industry, the Now Platform spans the entire enterprise, offering opportunities in burgeoning new sectors such as data analysis, platform development, workflow, and experience design.
“Digital transformation requires a talent transformation, so ServiceNow is creating a new kind of career path,” said Lara Caimi, ServiceNow chief customer and partner officer. “Instead of focusing on the skills gap, we believe it’s time to focus on the opportunity gap and broaden the definition of tech talent, so more people can benefit from the demand for digital transformation. We’re creating new opportunities for both technical and non-technical talent, to help more people advance into higher-paying roles across our ecosystem, regardless of their background. RiseUp with ServiceNow will empower people to build meaningful careers and enable customers and partners to find much needed talent so they can thrive in the digital economy.”
RiseUp with ServiceNow expands what it means to be considered tech talent by emphasizing whole-person competencies and “power skills” such as critical thinking, interpersonal communication, and creativity. The program builds toward a more diverse, inclusive workforce by creating meaningful opportunities for candidates to gain the skills necessary to land highly coveted technical roles.
“We live in a region where government programs such as the UAE’s National Program for Coders are driving the development of digital skills and laying the groundwork for private sector enterprises to do their part in bridging talent gaps. But being ‘job-ready’ requires more than just having the right technical skills. Soft skills and purpose driven value is what will matter to candidates and employers,” commented Mark Ackerman, Area VP for Middle East & Africa at ServiceNow. “RiseUp with ServiceNow will ensure that young people can develop their ‘whole selves’. In fact, according to a 2021 Impact Study by IDC, Certified ServiceNow professionals are 38% more productive and 30% more influential. In the era of digital transformation, RiseUp with ServiceNow will provide a foundation for young people to become skilled and valuable contributors in the digital economy.”
RiseUp with ServiceNow focuses on three pillars:
- Lowering barriers to learning: With more than 600 free courses and 18 job-related certification paths, Now Learning allows individuals to work at their own pace. More than 325,000 people have already completed 2.3 million courses this year.
- Expanding opportunities for tech talent: ServiceNow NextGen offers in-house academies and training partnerships with non-profit and government agencies. The redesigned ServiceNow Community also connects over 450,000 members with peer-to-peer networking opportunities, learning forums, virtual events, and more.
- Placing newly skilled talent in jobs: A commitment to grow the new ServiceNow Partner Placement Program will help customers and partners source, train, and assess talent from diverse backgrounds with the expectation to scale to 25 total partners by the end of 2023.
What ServiceNow customers, partners, and community members are saying:
“For 20 years, I was with many large-scale enterprise service desks at energy, insurance, banking, semiconductor, and tech companies, but felt like I had taken my journey as far as I could,” said Gene Manuel, solutions architecture manager, Accenture. “Through RiseUp with ServiceNow, I’ve been able to translate my skills to different projects, companies, and personal interests over the years, getting experience in different sectors and industries. ServiceNow skills are in high demand, and I am thankful I jumped on the ServiceNow rocket ship, which led me to where I am in my career today.”
“As a strategic alliance partner with ServiceNow, we are committed to helping companies become more agile and productive in an era of rapid change,” said Paul Webb, EY Global ServiceNow Leader. “This commitment is reinforced by our teams working together to innovate and develop frictionless technology experiences for our global clients and upskilling talent of all abilities for future success.”
“Fujitsu’s declared Purpose is to make the world more sustainable by building trust in society through innovation”, says Carey Blunt, Global Head of ServiceNow Offerings at Fujitsu. “However, the global IT industry currently faces millions of unfilled vacancies for people with the digital skills needed for sustainable economic and social development. By partnering with ServiceNow to create the future skills needed to build sustainable digital platforms, we aim to address the digital skills gap, help our customers remain at the cutting edge of technology innovation, while providing opportunities for underrepresented groups and non-traditional talent pipelines.”
