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ServiceNow, NVIDIA, and Accenture Collaborate to Propel generative AI adoption

ServiceNow

AI Lighthouse unites the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services.

“In collaboration with our visionary partners, ServiceNow, NVIDIA, and Accenture are forming the market-leading blueprint for AI-first enterprise innovation.”

ServiceNow Chairman and CEO Bill McDermott 

ServiceNow along with Accenture strenghen collaboration to bring a program called AI Lighthouse, which is designed to fast-track the development and adoption of enterprise generative AI capabilities.  

Expanding on existing strategic partnerships among ServiceNow, NVIDIA and Accenture, AI Lighthouse will assist pioneering customers across industries in the design, development, and implementation of new generative AI use cases. 

AI Lighthouse unites the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services. The comprehensive offering will let customers collaborate as design partners in architecting custom generative AI large language models (LLMs) and applications to advance their businesses.  

“This is a transformational moment for business to revolutionize how work gets done,” said ServiceNow Chairman and CEO Bill McDermott. “In collaboration with our visionary partners, ServiceNow, NVIDIA, and Accenture are forming the market-leading blueprint for AI-first enterprise innovation. We expect the AI Lighthouse customer program to inspire breakthrough ideas with massive ROI: ‘return on intelligence.’”  

“Industries are racing to add generative AI tools to their operations at a faster pace than in any previous technology shift,” said Jensen Huang, founder and CEO, NVIDIA. “NVIDIA, ServiceNow and Accenture are partnering to help customers lead their industries by deploying generative AI tools that harness their own invaluable knowledge to transform the applications they use every day.” 

“Generative AI holds enormous potential for enterprises—it can help them reinvent how they work, strengthen their services, differentiate themselves and reach new levels of performance,” said Julie Sweet, chair and CEO, Accenture. “Our expanded partnership with ServiceNow and NVIDIA will apply our combined experience, expertise and insights to helping our clients create powerful, relevant and responsible generative AI use cases and more quickly realize the value of this transformative technology.” 

The power of AI Lighthouse program will come to life for enterprise customers by:  

  • Reducing tedious manual work for customer service professionals, with overviews and insights to help them solve problems faster. 
  • Deflecting cases by promoting self-service options, empowering people, and delivering engaging experiences with natural human language. 
  • Generating content automatically, including intelligent search results, work notes, and knowledge base articles.  
  • Boosting developer productivity with intelligent recommendations for code. 

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