ManageEngine, the enterprise IT management division of Zoho Corporation, has announced the rollout of Zia Agents, its proprietary AI-powered autonomous agents, across its digital enterprise management suite to help organizations automate IT operations, security, observability, and service management workflows.
The launch marks a significant step in ManageEngine’s strategy to enable autonomous IT environments where AI agents can orchestrate and execute tasks independently while operating within governance and security controls.
According to the company, the new Zia Agents are designed to move enterprises beyond AI-assisted operations toward fully autonomous execution across multiple domains, including IT service management, endpoint management, cloud operations, observability, and cybersecurity.
Rajesh Ganesan, Chief Executive Officer of ManageEngine. “We are excited to bring autonomous AI capabilities to our offerings and provide a reliable platform for our customers to achieve efficient outcomes.”
The platform includes prebuilt AI agents that can be deployed in a single click, along with Zia Agent Studio, which allows organizations to create custom AI agents using natural language processing or from scratch. Enterprises can also orchestrate multiple AI agents together through a master-agent framework for handling complex workflows.
ManageEngine emphasized that customer data will not be used to train AI models and that organizations can define behavioral guardrails while maintaining full observability and audit trails of agent activities.
The company said Zia Agents can autonomously handle a wide range of use cases, including service desk support, root-cause analysis, cloud cost investigations, vulnerability assessments, patch troubleshooting, endpoint compliance monitoring, and security alert correlation.
In cybersecurity operations, the AI agents are designed to automate investigations, reduce false positives, and accelerate threat response times by correlating alerts and evaluating risks across multiple IT domains. For endpoint management, the agents can assist with EDR event triage, patch deployment troubleshooting, and compliance analysis.
Umasankar Narayanasamy, Vice President of ManageEngine, said the company’s long-standing focus on data privacy and sovereignty provides customers with the confidence needed to adopt AI agents securely within enterprise environments.
ManageEngine stated that the Zia Agents are built on a unified AI platform shared across its product portfolio, enabling native cross-product intelligence and reducing integration complexity for enterprises adopting autonomous AI operations.
