Expanded collaboration integrates Claude across mission‑critical workflows, accelerates development, and boosts enterprise productivity.
ServiceNow and Anthropic have announced an expanded partnership designed to help enterprises build AI‑powered applications, accelerate time to value, and deploy trusted AI across critical industries. The collaboration deepens the integration of Anthropic’s Claude models into ServiceNow’s core platform, enhancing application development, workflow automation, and industry‑specific operations such as healthcare and life sciences.
At the heart of the announcement is Claude, now the default model powering the ServiceNow Build Agent, an AI-driven development tool that allows developers of all skill levels to design and deploy autonomous, reasoning‑based workflows. With natural language prompts, teams can build complex agentic automations significantly faster than before.
ServiceNow has already deployed Claude and Claude Code internally to more than 29,000 employees, reporting up to 95% reduction in sales preparation time and noticeable boosts in engineering productivity, thanks to AI-assisted coding, debugging, and automation.
“This partnership is about reimagining how work gets done.”
— Bill McDermott, Chairman & CEO, ServiceNow
Unified Governance Through AI Control Tower
As enterprises scale AI across departments, ServiceNow stresses the need for consistent, governed deployment. Through its AI Control Tower, customers gain access to Claude with unified controls, usage monitoring, auditability, and compliance features.
Bill McDermott, Chairman and CEO of ServiceNow, underscored the strategic importance of the collaboration, stating that deeply integrated platforms with open ecosystems are key to “reimagining how work gets done” and enabling every individual to build and scale mission‑critical applications.
Industry‑Specific Impact and Faster Implementations
ServiceNow and Anthropic are expanding their partnership to deliver AI‑powered solutions tailored for industries such as healthcare and life sciences. Claude’s strong performance in medical and scientific benchmarks makes it suitable for tasks such as research analysis and claims authorization—processes that ServiceNow estimates could be reduced from days to hours, with lower operational costs.
The companies are also focused on accelerating customer deployment cycles. By embedding Claude throughout the implementation journey, ServiceNow aims to cut deployment time by 50%, extending these efficiencies to partners and customers.
Availability
Claude is now available as a preferred model across the ServiceNow AI Platform, operating alongside ServiceNow’s domain‑specific and third‑party models. Today, Claude’s reasoning and coding capabilities support more than 80 billion workflows annually across the platform, helping enterprises build and deploy agentic automation at scale.
