A new Veeam-built app lands in the ServiceNow Store, promising tighter compliance, smarter automation, and a cleaner bridge between ITSM and data protection
In an era where a single missed backup can spiral into days of operational chaos, Veeam’s newest move feels less like a product release and more like a strategic push toward a future where data protection is simply part of the workflow fabric. Today in Dubai, the company introduced the Veeam App for ServiceNow, a native integration that lets enterprises manage, orchestrate, and automate Veeam’s data protection tasks directly inside the ServiceNow AI Platform.
Think of it as removing the swivel chair between platforms. Instead of bouncing between consoles, IT teams now get bi-directional synchronization, real-time job status, automated recovery workflows, and full audit trails — all inside the system they already rely on to run the business. It’s not flashy, but it’s exactly the kind of operational plumbing most organizations need and rarely prioritize.
“Data Resilience means ensuring all organizational data is protected, so business can continue uninterrupted.” — John Jester, CRO, Veeam
Veeam CRO John Jester didn’t mince words about the rising stakes. With data sprawled across clouds, edge devices, and legacy environments, resilience is no longer optional. “By uniting Veeam’s secure backup and resilience features with ServiceNow ITSM automation, we enable customers to simplify operations, accelerate recovery, and stay prepared for audits in an increasingly complex regulatory environment,” he said.
And those regulated sectors — finance, healthcare, manufacturing, pharma — are clearly the target. The app leans heavily into compliance: automated documentation, end-to-end traceability, and policy-driven backup operations that reduce the human error enterprises are constantly troubleshooting after the fact.
ServiceNow echoes that sentiment. Alix Douglas, the company’s Group VP for Partner Solutions, framed the launch as the beginning of a deeper alignment: “Veeam App for ServiceNow gives customers powerful new ways to further protect data in highly regulated sectors. This collaboration is only the beginning.”
For customers using Veeam Data Platform Advanced or Premium editions, the app lands as a free add-on — and a timely one. As organizations rush to modernize ITSM and security workflows, the marriage of backup intelligence with operational automation may be the kind of quiet revolution that determines who stays resilient when systems inevitably fail.
