In a landmark move that underscores Saudi Arabia’s accelerating digital transformation, Al Rajhi Bank has signed a multi-year agreement with ServiceNow and ejada Systems to embed artificial intelligence at the core of its operations. This collaboration positions the Kingdom’s largest financial institution as a trailblazer in AI-driven banking, aligning with the ambitions of Vision 2030.
The initiative will deploy the ServiceNow AI Platform across Al Rajhi Bank’s vast ecosystem—spanning HR, IT, and financial services—creating a unified, intelligent layer that replaces legacy systems and streamlines workflows. By automating processes and enabling real-time decision-making, the platform promises to radically enhance both customer and employee experiences.
“Our work with Al Rajhi Bank reflects our commitment to advancing Saudi Arabia’s digital-first strategy and supporting the goals of Vision 2030.”
Saif Mashat, Area Vice President, MEA at ServiceNow
Ejada Systems, acting as the consulting and implementation partner, will work closely with ServiceNow to ensure seamless integration and operational resilience. Mohammed Hassoobh, Acting CEO of ejada Systems, emphasized the strategic impact:
“This transformation embeds AI across workflows for smarter decision-making and sets a new benchmark for innovation in Saudi Arabia’s financial sector.”
“This transformation embeds AI across workflows for smarter decision-making and sets a new benchmark for innovation in Saudi Arabia’s financial sector.”
— Mohammed Hassoobh, Acting CEO, ejada Systems
The scale of this project is unprecedented in the region. Al Rajhi Bank, ranked among the world’s largest banks by market capitalization, operates over 515 branches and serves millions of customers nationwide. Its adoption of AI is not just a technological upgrade—it’s a strategic leap toward agility, efficiency, and growth in an era defined by automation.
By embedding AI into the heart of its operations, Al Rajhi Bank is driving a new era of intelligent banking—one that empowers local digital skills, strengthens infrastructure, and fuels innovation across the Kingdom. This partnership is more than a transformation; it’s a statement of intent: Saudi banking is ready for the AI revolution.
