Plug-in revives legacy bots as intelligent agents; OpenAI CoE and new alliances to power next-gen automation
NTT DATA has launched its enterprise-grade Smart AI Agent™ Ecosystem, a pioneering suite of intelligent automation tools and agentic services aimed at transforming industry operations with assured outcomes.
The ecosystem is designed to help clients across healthcare, manufacturing, finance, logistics, and marketing deploy, scale, and manage AI agents tailored to their needs. It includes agent-embedded solutions, a Smart AI Agent platform, managed services, and a plug-in solution that upgrades legacy RPA bots into autonomous, intelligent agents.
“Agentic AI is the next transformative wave — unlocking capabilities that can take initiative, make decisions and collaborate with humans in entirely new ways.”
— Abhijit Dubey, CEO, NTT DATA, Inc.
To accelerate innovation, NTT DATA will establish a Center of Excellence (CoE) with OpenAI, leveraging APIs to build industry-specific generative AI services. Alliances with startups like Rafay Systems and Kore.ai will further enhance AI adoption and scalability.
“AI is reshaping how we work, solve problems and create value,” said Abhijit Dubey, CEO of NTT DATA, Inc. “We’re not just watching the future unfold — we’re driving it with real, measurable impact.”
The ecosystem supports clients end-to-end — from readiness assessments and advisory services to deployment and governance — while ensuring ethical, secure and responsible AI practices. NTT DATA’s patented plug-in acts like a “smart upgrade” for existing automation, making millions of static bots adaptive and intelligent.
With this launch, NTT DATA positions itself as a leader in agentic AI — a rapidly evolving field that promises to redefine enterprise automation and digital transformation.
