ServiceNow has unveiled AI Experience, a multimodal, conversational interface designed to unify people, data, and workflows across the enterprise. Positioned as the intelligent front door to enterprise AI, the new interface integrates seamlessly with ServiceNow’s platform, including its autonomous CRM, to drive productivity, revenue growth, and customer loyalty.
Key Highlights:
- Unified Interface for AI Collaboration
AI Experience replaces fragmented SaaS tools with a single, intuitive UI that supports voice, text, image, and web interactions. It enables employees to delegate tasks, access data, and collaborate with AI agents in real time. - New Capabilities Introduced
- AI Voice Agents: Hands-free support for record updates and issue resolution
- AI Web Agents: Perform tasks across third-party apps without APIs
- AI Data Explorer: Investigate trends and root causes using Workflow Data Fabric
- AI Lens: Converts visual inputs into automated actions
- Autonomous CRM Transformation
AI Experience turns CRM from a passive system of record into an AI-native system of action. Sales and service teams benefit from automated ticket scanning, quote generation, and fulfillment workflows—freeing human agents to focus on strategic decisions. - Governance and Flexibility
The AI Control Tower offers centralized oversight of native and third-party AI assets, ensuring secure, compliant deployment. Customers can choose from ServiceNow’s LLMs or integrate models from Azure OpenAI, Anthropic Claude, and Google Gemini.
ServiceNow has unveiled AI Experience, a multimodal, conversational interface designed to unify people, data, and workflows across the enterprise. Positioned as the intelligent front door to enterprise AI, the new interface integrates seamlessly with ServiceNow’s platform, including its autonomous CRM, to drive productivity, revenue growth, and customer loyalty.
Key Highlights:
- Unified Interface for AI Collaboration
AI Experience replaces fragmented SaaS tools with a single, intuitive UI that supports voice, text, image, and web interactions. It enables employees to delegate tasks, access data, and collaborate with AI agents in real time. - New Capabilities Introduced
- AI Voice Agents: Hands-free support for record updates and issue resolution
- AI Web Agents: Perform tasks across third-party apps without APIs
- AI Data Explorer: Investigate trends and root causes using Workflow Data Fabric
- AI Lens: Converts visual inputs into automated actions
- Autonomous CRM Transformation
AI Experience turns CRM from a passive system of record into an AI-native system of action. Sales and service teams benefit from automated ticket scanning, quote generation, and fulfillment workflows—freeing human agents to focus on strategic decisions. - Governance and Flexibility
The AI Control Tower offers centralized oversight of native and third-party AI assets, ensuring secure, compliant deployment. Customers can choose from ServiceNow’s LLMs or integrate models from Azure OpenAI, Anthropic Claude, and Google Gemini.
With AI Experience, ServiceNow positions itself as the platform to unify enterprise operations, enabling scalable, secure, and intelligent automation across industries.
With AI Experience, ServiceNow positions itself as the platform to unify enterprise operations, enabling scalable, secure, and intelligent automation across industries.
