The article argues that true cybersecurity is built on transparency, not secrecy. By openly disclosing and responsibly managing vulnerabilities, organizations strengthen trust, improve risk awareness, and demonstrate technical maturity. Clear, educational communication—rather than alarmism—helps employees and stakeholders understand real risks and respond effectively. A culture of openness encourages learning, accountability, and continuous improvement, ultimately making security a mark of quality rather than a hidden liability.
Transparency as a security principle
When it comes to cybersecurity, many organisations struggle to make the right decisions in the tension between protection and openness. Keeping vulnerabilities secret for as long as possible out of fear of reputational damage or misuse may be understandable – but it is not a solution. In a connected world, silence must not serve as a shield. True security can only be achieved through open, transparent, and responsible handling of vulnerabilities.
Employees as well as business partners do not expect absolute perfection, but a credible approach to managing risks. When companies disclose which security vulnerabilities have been identified, analysed, and resolved, they demonstrate control and a sense of responsibility. They also make it clear that transparency is not a liability, but a sign of technical maturity. This is how long-term trust is built – not by concealing problems, but by dealing with them openly and proactively.
“True security can only be achieved through open, transparent, and responsible handling of vulnerabilities.”
Bashar Bashaireh, Area VP Middle East, Türkiye & North Africa at Cloudflare
Education, not Alarmism
Transparent security communication is not about spreading panic, but about educating. It is important not only to communicate that a vulnerability exists, but also which systems are affected, how high the actual risk is, and what countermeasures have been taken. Clear, factual language helps avoid misunderstandings and enables both employees and customers to take the right actions.
This type of education makes a significant contribution to security awareness – because only those who understand can respond appropriately. In this context, transparency also means fostering an open approach to mistakes in order to establish a climate of psychological safety, where learning and continuous improvement take priority.
Companies should encourage employees to report, for example, an accidental click on a phishing link without hesitation, and they should consistently prioritise transparency in communication as well as the prompt handling of security issues.
Realistic Risk Assessment Instead of Downplaying
Not every vulnerability is equally critical. Effective security communication makes clear why certain risks are classified as “low,” “medium,” or “high” – and how this assessment is reached. Such transparency helps people understand that security management always involves prioritisation. It prevents overreactions while also avoiding complacency. Those who understand the context are better equipped to assess the threat landscape realistically.
Where developers, security officers, communications teams, and management openly discuss vulnerabilities, a learning organisation emerges. This culture of open exchange strengthens security awareness across all areas – from code development to customer communication. In this way, security awareness is no longer seen as a mandatory training exercise, but as an integral part of the company culture.
Conclusion: View transparency as a strength, not a risk!
Open vulnerability reporting does not signal weakness but strength. It reflects accountability, a willingness to learn, and technical excellence.
An organisation that handles security vulnerabilities transparently reduces risks over the long term, strengthens stakeholder trust, and fosters a culture in which security is not seen as an obstacle, but as a mark of quality.
Bio of Author
Bashar Bashaireh is AVP Middle East, Türkiye & North Africa at Cloudflare. Based in Dubai, he leads the company’s operations and team in the region. With over 25 years of experience in the technology and cybersecurity sectors, Bashar has held senior positions at several prominent companies. Before joining Cloudflare, he was the Senior Regional Director for the Middle East and Pakistan at Fortinet, where he was responsible for expanding the company’s regional presence. He has also served as Managing Director and Head of Emerging Markets at Micro Focus, CEO of StarLink, and Regional Director at Symantec. His earlier career includes roles at Unify, Aruba, Fortinet, and 3Com. He holds a bachelor’s degree in Electrical Engineering from the University of Jordan
