Latest release of Alluvio IQ enhances troubleshooting of remote work and SASE environments with integration of Alluvio Aternity end user experience telemetry and provides third-party integrations for actionable alerts to and from platforms like ServiceNow
Riverbed announced new updates to Alluvio IQ, its cloud-native, SaaS-delivered Unified Observability service that empowers IT with actionable insights to remediate problems faster and improve the digital experience. The latest capabilities expand Alluvio IQ’s reach of machine learning and automated investigations to include end user experience telemetry from Alluvio Aternity Digital Experience Management to solve issues in remote and SASE environments as well as integrate with third-party tools. Alluvio IQ enables IT organizations to “shift left,” enabling all staff to do the job of more experienced IT experts, freeing-up senior IT staff to focus on strategic business initiatives.
“IT teams are struggling with the complexity of today’s environments. Siloed tools designed for a single domain have created blind spots in new environments such as remote work and SASE. IT teams often need to look at different perspectives, from flow, packets, infrastructure, and end user experience to fully understand a problem and its impact,” said Richard Tworek, Chief Technology Officer, Alluvio, at Riverbed. “The latest release of Alluvio IQ now includes the end user experience perspective powered by Alluvio Aternity to help diagnose issues in remote work and SASE/SSE environments. We also added support for third-party tools to further expand the reach of Alluvio IQ’s automation. These features further accelerate troubleshooting by providing IT with a single source for alerts and supporting data.”
“Alluvio IQ is helping my team realize a self-healing network. Using the built-in features of runbooks and AI/ML we can reduce the number of alerts and capitalize on our automation processes to perform corrective actions to the network before users experience impact. Alluvio IQ is a game changer in monitoring and unified observability,” said Earl Foster, Manager Network Services, American Airlines.
Alluvio Aternity Integration Adds Remote Work and SASE Visibility
Organizations need to surface connectivity or transport issues that are affecting user experience, no matter where the user is located or which type of application they are using (data center, mobile, cloud, or SaaS). With the Alluvio Aternity integration, Alluvio IQ provides network teams with the observability to surface impactful incidents in these environments and pinpoint where the problem is happening.
Third-Party Integration with Automated Runbooks
Alluvio IQ now includes data from third-party tools in its automated investigations. Enterprises typically have multiple monitoring tools from different providers and manually combine data from these different tools when troubleshooting. Alluvio IQ can now integrate with non-Riverbed tools using a flexible approach, including pulling data from other monitoring tools or pushing contextual events to ITSM solutions within the automated Runbooks. Organizations leveraging Alluvio IQ can now have one place to go to see impactful events, which includes the context IT teams need to solve problems quickly, and that context can come from both Riverbed and non-Riverbed sources.
Alluvio IQ Security Certifications
The new release provides SOC2 Type II, ISO 27001 security certifications that are requirements for purchasing a SaaS solution for many organizations and government agencies. These certifications ensure organizations Alluvio IQ contains the policies, procedures, and technology to keep their data secure and private.
