New Offerings Embed Intelligence, Automation, and Predictive Insights into Enterprise IT Operations
Omnix International has launched its AI-first Managed Services, a transformative suite of IT support solutions designed to meet the evolving needs of enterprises in the digital age. By embedding artificial intelligence, automation, and predictive analytics into every layer of service delivery, Omnix is redefining how organizations manage and optimize their IT operations.
As businesses face mounting challenges—from rising costs and compliance pressures to cybersecurity threats and SLA demands—Omnix’s new offerings provide proactive, scalable, and insight-rich support tailored for long-term success. The AI-first approach enables faster issue resolution, anticipatory service delivery, and enhanced operational reliability.
“Our shift toward AI-first Managed Services marks a strategic evolution—from project-based delivery to long-term operational partnerships.”
— Walid Gomaa, CEO, Omnix International
“This launch is the result of a well-defined strategy that leverages our domain expertise, in-house capabilities, and market understanding,” said Bassel Kachfeh, Digital Solutions Manager at Omnix. “We are enabling intelligent, adaptive IT operations that grow with our clients’ business and technology needs.”
Key Features of Omnix AI-First Managed Services:
- Service Desk & End User Support (Onsite and Remote)
- Network & Infrastructure Operations (NOC)
- Cloud & Platform Management (Public, Private, Hybrid)
- Cybersecurity Monitoring and Support (SOC)
- Database, Backup, and Disaster Recovery Operations
- ITSM Process Management & Automation
- AI-Driven IT Operations (AIOps)
At the heart of the offering is a robust AI-first framework powered by intelligent agentic AI, predictive monitoring, and advanced automation. These capabilities enhance ticket management, root cause analysis, SLA tracking, and decision-making. Omnix also introduces self-healing infrastructure and prescriptive insights, supported by a dedicated Centre of Excellence and strategic technology partnerships.
Targeted at high-impact sectors such as government, healthcare, education, energy, finance, and transportation, Omnix’s Managed Services are designed to deliver measurable outcomes, continuous optimization, and governance assurance.
