Unified monitoring, diagnostics, and automation help IT teams proactively resolve issues, reduce tickets, and ensure seamless digital experiences
ManageEngine has introduced digital employee experience (DEX) capabilities to its Endpoint Central platform. This enhancement marks a strategic step toward autonomous endpoint management by empowering IT teams to proactively detect and resolve performance issues before they disrupt business operations.
“Hybrid work has made the digital experience a defining factor in employee productivity and retention. Buyers are seeking integrated visibility and automation that enable IT teams to transition from reactive support to proactive engagement,” said Chirag Mehta, Vice President and Principal Analyst at Constellation Research.
With employee productivity increasingly tied to the performance of devices and applications, challenges like delayed logins, slow boot times, or application crashes often remain hidden until they trigger costly support tickets. The new DEX features transform raw telemetry data into actionable insights, bringing monitoring, root cause analysis, and automated remediation together in a single platform.
Key capabilities include continuous experience monitoring for device performance issues, correlation of performance anomalies with root causes, prioritized alerts with one-click or automated remediation, and benchmarking tools that score devices and track overall endpoint health over time.
“Our North Star is autonomous endpoint management delivered through a unified platform that proactively ensures all endpoints adhere to policies, maintain optimal performance, and remain secure—with IT intervention required only by exception,” said Mathivanan Venkatachalam, Vice President at ManageEngine.
