Veteran cybersecurity leader to transform customer success into a strategic engine for AI-era data security.
Global cybersecurity leader Forcepoint today announced the appointment of Eva Klein as Chief Customer Officer, marking a pivotal move to strengthen customer success as a cornerstone of the company’s growth strategy. Klein will lead Forcepoint’s global customer success organization, driving onboarding, adoption, retention, and long-term value realization for customers operationalizing data security in the AI era. She reports directly to Rick Hanson, President of Go-to-Market.
As organizations embrace AI-driven workflows and synthetic data, traditional security models are under pressure. Visibility alone is no longer enough; enterprises need adaptive protection that evolves with risk and regulatory demands. Forcepoint’s AI-native Data Security Cloud addresses this challenge by unifying visibility and control through a single-policy framework, enabling real-time protection as data moves across cloud platforms, SaaS applications, endpoints, and AI-powered processes.
“Customers don’t measure security by features — they measure it by whether it works when risk changes.”
— Eva Klein, Chief Customer Officer, Forcepoint
With over 25 years of experience in cybersecurity and customer success, Klein brings a proven track record of building global organizations that deliver measurable outcomes. Most recently, she served as Vice President of Global Customer Success at Mimecast, following leadership roles at HubSpot and Rapid7 during periods of rapid growth and platform expansion.
“Eva joins Forcepoint at a moment when customer success is inseparable from security outcomes,” said Hanson. “Her expertise in driving operational excellence and value delivery will be critical as we scale globally.”
Klein added: “Forcepoint’s approach to data security is grounded in reality helping customers turn insight into confident action. Now is the time to hit the ground running with customers and teams worldwide as we redefine how data is protected in the AI era.”
With Klein at the helm, Forcepoint aims to transform customer success into a global growth engine, ensuring enterprises and governments can protect sensitive data at scale with confidence.
