End-user validation highlights strong customer trust, AI-driven security performance, and standout support experience
ESET has been named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer report for Endpoint Protection Platforms, reinforcing the company’s position as a trusted cybersecurity partner for enterprises worldwide. Among 18 evaluated vendors, ESET was one of only five to receive this distinction, based on strong scores across User Interest and Adoption and Overall Experience.
The recognition is grounded in direct feedback from verified end-user professionals. According to the report, 99% of reviews for ESET were rated four or five stars, with 78% awarding the highest five-star rating. Customers gave ESET an overall score of 4.8 out of 5, while 96% said they would recommend the solution to peers—clear indicators of sustained customer confidence.
“Our customers’ trust validates our Prevention-First, AI-driven approach to cybersecurity and its real business impact.”
— Zuzana Legáthová, Director of Market Intelligence and Analyst Relations, ESET
Support experience emerged as a major differentiator, earning a 4.8 out of 5 rating. Reviewers also highlighted ESET’s strengths across product capabilities, sales engagement, and deployment experience, underscoring the platform’s balance of advanced protection and operational simplicity. For organizations navigating increasingly complex threat environments, these factors play a critical role in long-term security effectiveness.
At the core of this recognition is the ESET PROTECT Platform, the company’s cloud-first XDR cybersecurity solution. Designed to meet the evolving needs of modern enterprises, the platform integrates AI-native next-generation prevention, detection, and proactive threat hunting within a single, scalable architecture. Built on decades of research and continuous innovation, ESET’s Prevention-First philosophy aims to stop threats before they disrupt business operations, while delivering measurable improvements to security posture.
The Gartner Peer Insights “Voice of the Customer” report aggregates reviews collected over an 18-month period ending November 2025, offering a practitioner-led perspective on vendor performance. ESET’s recognition is based on feedback from 134 verified end-user professionals, reflecting real-world deployment and day-to-day use of the platform.
As cyber risks intensify across endpoints, cloud, and hybrid environments, ESET’s Customers’ Choice distinction signals more than analyst acknowledgment—it reflects the voice of customers who depend on the platform to secure critical assets, maintain resilience, and operate with confidence in a rapidly evolving digital landscape.
