In a significant move toward redefining enterprise operations, ServiceNow and NTT DATA have announced an expanded strategic partnership aimed at accelerating AI-led transformation across industries. The collaboration will see NTT DATA become a strategic AI delivery partner for ServiceNow, helping global organizations deploy AI-powered automation to drive operational efficiency, productivity, and innovation at scale.
“Together, we’re transforming how the world’s leading enterprises operate, making work simpler, smarter, and more resilient.”
– Amit Zavery, ServiceNow
The multi-year partnership builds on a strong existing relationship between the two companies and reflects their shared vision to make AI operational, scalable, and responsible. Under the agreement, the companies will co-develop and co-sell AI-driven solutions, leveraging the ServiceNow AI Platform to streamline workflows, improve customer experiences, and deliver measurable business outcomes.
NTT DATA will also deepen its use of ServiceNow’s AI capabilities—including AI Agents and Global Business Services—to enhance its own operations. This will position NTT DATA as both a strategic partner and a lighthouse customer, showcasing the power of ServiceNow’s agentic AI to transform internal processes and customer delivery.
“This partnership marks a milestone in our mission to build the world’s leading AI-native services company.”
– Abhijit Dubey, NTT DATA
Amit Zavery, President, COO, and Chief Product Officer at ServiceNow, emphasized the impact of this partnership, saying, “ServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and any geography to achieve measurable business impact for organizations at every stage of the AI journey.”
Abhijit Dubey, CEO and Chief AI Officer of NTT DATA, added, “By combining ServiceNow’s agentic AI platform with NTT DATA’s global delivery scale and industry expertise, we’re enabling enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.”
Together, ServiceNow and NTT DATA aim to advance new AI deployment models through initiatives like the Now Next AI program, embedding AI engineering expertise into enterprise transformation projects. As global enterprises race toward intelligent automation, this partnership stands as a benchmark for how collaboration between AI platform providers and service giants can redefine the future of digital business transformation.
