New AI agent platform transforms enterprise software from passive observer to active participant in mission-critical operations
IFS has announced the acquisition of TheLoops, a pioneer in autonomous AI agent technology, to launch the world’s first Industrial AI workforce — a game-changing shift in how industries approach productivity, automation, and digital transformation.
The move establishes IFS as the first enterprise software provider to integrate an AI agentic platform purpose-built for regulated, asset-intensive environments. These intelligent agents will no longer just support operations; they will participate in and execute them — securely, contextually, and compliantly.
“This isn’t experimental; it’s transformational.”
— Somya Kapoor, CEO, TheLoops
“The opportunity AI presents to mission-critical industries is immense, but needs to be structured around real value capture,” said Mark Moffat, CEO, IFS. “The agentic capabilities that TheLoops brings will enable our customers to embed intelligent digital teammates who speak their industrial language, follow their rules, and transform their Moments of Service™ from day one.”
From Software That Tracks Work to Software That Does the Work
The new platform, powered by TheLoops’ multi-agent AI environment, goes far beyond traditional automation. These AI agents are semantically aware, industry-literate, and capable of acting independently within enterprise workflows. They:
- Understand industry-specific semantics and business logic
- Participate in regulated workflows alongside humans
- Respect customer-defined security, access, and compliance protocols
- Collaborate across integrated domains in real time
This leap forward makes Industrial AI not only actionable — but scalable, secure, and situationally intelligent.
Real Work, Real Intelligence, Real Impact
For Somya Kapoor, CEO of TheLoops, the partnership is a milestone in making AI genuinely useful:
“Our mission has always been to deliver AI that drives action, not just insight. With IFS, we’re delivering autonomous agents that understand industrial complexity — and execute securely, ethically, and at scale.”
A New Chapter for Industrial Productivity
According to IDC’s Aly Pinder, this acquisition signals a turning point for service-centric industries:
“IFS is addressing a huge opportunity. Agentic AI will allow organizations to rethink their digital workforce — replacing static systems with situationally aware, operationally impactful automation.”
As the Middle East and global industries double down on smart infrastructure, sustainable operations, and digital agility, IFS’s new platform arrives with perfect timing. It positions IFS not just as a vendor of enterprise software — but as a leader in reshaping the very nature of work in mission-critical sectors.
