AI & ML News

ServiceNow Unleashes AI Agents Across CRM, HR & IT

Amit Zavery, President, Chief Product Officer & COO, ServiceNow
Amit Zavery, President, Chief Product Officer & COO, ServiceNow

New AI-powered workflows deliver speed, efficiency, and enterprise-wide impact.

ServiceNow has launched the Yokohama platform release, introducing preconfigured AI agents across CRM, HR, IT, and more. These AI-driven workflows enhance productivity, ensure predictable outcomes from day one, and simplify AI lifecycle management.

“Agentic AI is the new frontier—enterprise leaders want AI solutions that drive real outcomes at scale.” 

– Amit Zavery, President, Chief Product Officer & COO, ServiceNow.

“ServiceNow’s industry-leading agentic AI framework delivers predictability and efficiency from the start,” said Amit Zavery, President, Chief Product Officer & COO at ServiceNow. “With AI, data fabric, and automation on a single platform, businesses can drive outcomes faster and smarter at scale.”

Key Features of ServiceNow AI Agents:

  • Preconfigured AI agents for IT, security, HR, and CRM to boost productivity instantly.
  • AI-powered lifecycle management with enhanced onboarding and performance tracking.
  • Improved data connectivity through Workflow Data Fabric for seamless integration.

Leading enterprises like Cognizant and Sentara are already leveraging ServiceNow’s AI solutions to drive efficiency and ROI.

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