Companies to co‑develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform
ServiceNow extends its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will use NVIDIA NIM Agent Blueprints to co‑develop native AI Agents within the ServiceNow platform, creating use cases fueled by business knowledge that customers simply choose to turn on.
By harnessing NVIDIA’s advanced AI infrastructure — such as the NVIDIA AI Enterprise software platform, including the NVIDIA NeMo framework and NVIDIA NIM microservices running on NVIDIA DGX Cloud, and ServiceNow’s leading AI platform for business transformation, this partnership is supercharging productivity and streamlining complex workflows across industries.
“GenAI is a massive tailwind for our industry, and ServiceNow and NVIDIA are bringing the next wave of agentic AI to enterprises everywhere.” ServiceNow Chairman and CEO Bill McDermott.
“GenAI is a massive tailwind for our industry, and ServiceNow and NVIDIA are bringing the next wave of agentic AI to enterprises everywhere,” said ServiceNow Chairman and CEO Bill McDermott. “The transformative potential of AI is unfolding for enterprises in real time. CEOs are looking to ServiceNow and NVIDIA to modernize their businesses and lead them into an AI‑powered future. Together, our world‑class product and engineering teams are shoulder‑to‑shoulder, putting AI to work for our customers.”
“The convergence of accelerated computing and generative AI is advancing a new era of enterprise transformation,” said Jensen Huang, founder and CEO, NVIDIA. “Together, NVIDIA and ServiceNow are readying organizations for agentic AI services to unlock unprecedented productivity across industries.”
ServiceNow AI Agents reinvent workflows across the enterprise, from small and specialized tasks like single issue resolution, to running an entire incident response workflow. Guardrails — built using NVIDIA NeMo Guardrails software — for robust oversight are built in to help ensure organizations can add the levels of governance they need for their unique business processes. Initial use cases for Customer Service Management (CSM) AI Agents and IT Service Management (ITSM) AI Agents are expected to reduce mean time to resolution and make live agents more productive.
