New integrations connect Microsoft Agent 365 and ServiceNow AI Platform to enable true enterprise-grade agentic AI, delivering trust, visibility, and ROI at scale
ServiceNow has unveiled a new suite of integrations with Microsoft—including Microsoft Agent 365—that marks a strategic leap toward intelligent, orchestrated, and enterprise-governed AI. The collaboration brings together Microsoft’s trusted cloud infrastructure with ServiceNow’s deterministic workflow intelligence, enabling organizations to connect, govern, and scale AI agents across platforms securely and seamlessly.
The combined capabilities extend beyond basic AI use cases like summarization or chat. They enable AI agents that understand tasks, execute actions autonomously, connect to enterprise workflows, and operate across productivity tools—from Microsoft Teams and Outlook to Word and SharePoint—while remaining governed, auditable, and compliant.
“AI agents don’t just assist—they collaborate, make decisions, and drive outcomes. But without orchestration, control, and governance, enterprise AI cannot scale safely.”
— Jon Sigler, EVP & GM, AI Platform at ServiceNow
“ServiceNow is enabling a new era of autonomous workflows where the power of AI is multiplied using deterministic workflows—putting AI to work for people in the most demanding global enterprises,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “By seamlessly connecting agentic orchestration and governance across ServiceNow and Microsoft, we’re giving organizations the power to manage and monitor intelligent agents that deliver real work and real impact—safely and at scale.”
The AI Control Tower, powered by ServiceNow’s CMDB, will integrate with Microsoft Copilot Studio and Foundry, allowing organizations to discover, monitor, and govern AI agents—regardless of where they are deployed. Real-time insights from the AI Control Tower Value Dashboard provide oversight into adoption, performance, risk, and ROI.
Nirav Shah, corporate vice president, Microsoft Agent 365 at Microsoft, added, “Agent 365 gives organizations a simple, secure way to bring agents under control, extending the same infrastructure, apps, and protections they already trust for users. Through this integration with ServiceNow, customers can accelerate and scale their AI transformation while staying safe.”
The collaboration also extends into developer workflows. ServiceNow Build Agent now works with GitHub’s Model Context Protocol (MCP), allowing AI agents to access tasks, pull requests, discussions, and automate code workflows securely—bridging business logic and software development.
A forthcoming integration between ServiceNow’s Now Assist and Microsoft 365 will further unify productivity and process automation, allowing AI-driven tasks to be triggered directly within Outlook, Word, and Teams—with enterprise identity, data access permissions, and audit protection embedded.
Expected to be generally available by the end of the year, these integrations represent a turning point for enterprise AI—shifting from isolated AI copilots to orchestrated, multi-agent systems designed for real business execution, trust, and measurable impact.
