Acquisition strengthens quality management in manufacturing, reducing costs and enhancing operational efficiency
ServiceNow has announced the acquisition of Quality 360 from Advania to expand its manufacturing capabilities. The integration of Quality 360 into ServiceNow Manufacturing Commercial Operations (MCO) will empower manufacturers with AI-driven insights, proactive quality management, and real-time issue resolution, helping to minimize operational costs and reputational risks.
Quality management is a growing concern in the manufacturing sector, with defects and inefficiencies costing companies up to 15-20% of sales revenue, according to the American Society for Quality. Originally built by Advania on the ServiceNow platform, Quality 360 enables manufacturers to identify, track, and resolve quality issues at every stage of production and service delivery, from root cause analysis to corrective actions and resolution.
AI-Driven Transformation for Manufacturing
By integrating Quality 360, ServiceNow is strengthening its commitment to digital transformation in the manufacturing sector, helping companies manage complex supply chains, enhance product integrity, and streamline commercial operations.
“AI-Driven Quality Management is the Future of Manufacturing”
– Rohit Batra, ServiceNow VP
“Manufacturers are under immense pressure to uphold quality while navigating complex global supply chains,” said Rohit Batra, vice president and general manager, Manufacturing, Telecom, Media & Tech Industries at ServiceNow. “By integrating Quality 360 into ServiceNow, we are delivering AI-driven insights and automation that empower manufacturers to proactively manage quality issues, drive efficiency, and strengthen customer trust.”
Expanding ServiceNow’s Industrial Ecosystem
The acquisition aligns with ServiceNow’s broader manufacturing strategy, which includes its collaboration with Siemens on industrial cybersecurity, the acquisition of 4Industry from Plat4Mation for digital transformation, and partnerships with Visa and Genesys to enhance automation and customer experience.
“As quality management becomes a key differentiator in manufacturing, we are thrilled to see Quality 360 join ServiceNow’s MCO solution,” said Hege Støre, Group CEO at Advania. “With ServiceNow’s AI capabilities and scalable platform, manufacturers will have a more proactive, data-driven approach to quality management, helping them mitigate risks and maintain a competitive edge.”
With AI-powered root cause analysis, automated issue detection, and structured resolution frameworks, Quality 360 enables manufacturers to enhance product quality, reduce downtime, and improve operational agility.
This latest acquisition reinforces ServiceNow’s role as a leader in manufacturing transformation, delivering cutting-edge solutions that drive industry-wide innovation and long-term value.
