Joins PeopleCert’s Accredited Tool Vendors (ATV) Program as a Silver-Level Member
ManageEngine’s ServiceDesk Plus, its AI-powered unified service management platform, has achieved ITIL certification for 14 key ITSM practices. This certification, awarded by PeopleCert, a global leader in training and certification, underscores ServiceDesk Plus’ alignment with ITIL best practices, reinforcing its credibility as a trusted service management solution for enterprises.
As a newly inducted Silver-tier member of PeopleCert’s Accredited Tool Vendors (ATV) program, ManageEngine demonstrates its commitment to ITIL compliance and ITSM excellence. This accreditation validates both the platform’s capabilities and the ITIL expertise of the teams behind its development, sales, and implementation.
“Achieving ITIL certification for 14 ITSM practices is a significant milestone in our journey to provide a world-class service management platform.”
— Kumaravel Ramakrishnan, Director of Technology, ManageEngine
“Businesses trust ITIL for success. For them, ITIL is not just a brand but a source of proven best practices,” said Dmitry Isaychenko, Portfolio Director at PeopleCert. “Claims of ITIL adherence raise expectations regarding the quality of implementations. This is why we launched the ATV accreditation program. We are delighted to welcome ManageEngine as an ITIL-accredited tool vendor. Together, we can help customers make more informed decisions when selecting ITSM tools and planning long-term investments in their implementations.”
ITIL-Certified for 14 Key ITSM Practices
The ITIL certification covers 14 essential ITSM practices, including:
- Change Enablement
- Incident Management
- Problem Management
- IT Asset Management
- Service Level Management, and more.
This achievement ensures that ServiceDesk Plus delivers ITIL-aligned workflows out of the box, empowering businesses with seamless service management and optimized IT efficiency.
A Trusted ITSM Platform with Global Reach
With availability in 37 languages and multiple editions, ServiceDesk Plus caters to businesses of all sizes. It is offered in Standard, Professional, and Enterprise editions, starting at $13 per technician per month.
