Recognition underscores Flytxt’s differentiated AI strategy and growing global adoption
Flytxt, a Netherlands-headquartered Enterprise AI provider with a corporate office in Dubai, has been named a Niche Player in the 2025 Gartner® Magic Quadrant™ for AI in CSP Customer and Business Operations. This marks the second consecutive year of recognition for Flytxt, reinforcing its position as a trusted innovator in telecom and subscription-based AI solutions.
Flytxt’s AI is trained on trillions of real-world data points and engineered to deliver high-impact decisions across sales, marketing, pricing, and customer care. The company’s latest innovation, Niya-X, introduces Agentic AI capabilities that enable CSPs to engage customers with greater autonomy, context-awareness, and conversational intelligence. Niya-X reduces human intervention while accelerating response times and improving decision accuracy—key advantages in today’s fast-evolving digital marketplaces.
“AI is no longer a support function—it’s the engine of value creation.”
— Dr. Vinod Vasudevan, CEO, Flytxt
“To us, being recognized for the second time in the Gartner Magic Quadrant truly validates our differentiated market play,” said Dr. Vinod Vasudevan, CEO of Flytxt. “CSPs are increasingly operating as digital marketplaces, where speed and efficiency in decision-making directly shape customer and product outcomes. We see strong adoption of Flytxt AI in this new paradigm to drive autonomous decisions and actions that, on one hand, optimize product offerings, and on the other, customer engagement and consumption, accelerating value creation at scale.”
Flytxt’s AI solutions are now embedded in the decision workflows of more than 80 enterprises, including 75 CSPs across 50+ countries. The company’s proprietary Federated Learning Engine ensures massive training across markets while maintaining data security and compliance.
The 2025 Gartner Magic Quadrant report, authored by Pulkit Pandey, Amresh Nandan, Will Rice, and Mounish Rai, was published on 26 August 2025. Gartner’s recognition highlights Flytxt’s continued momentum in delivering AI that meets the complex demands of modern CSPs.
