In a strategic step toward advancing AI-led innovation and talent development, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, has signed a Memorandum of Understanding (MoU) with Monash University, one of Australia’s leading research institutions.
The partnership aims to bridge academic research and industry execution by co-developing next-generation Artificial Intelligence (AI) solutions that deliver measurable business and societal outcomes. The collaboration will combine Monash’s research depth with Firstsource’s global digital transformation expertise, enabling the translation of frontier research into practical applications across sectors such as healthcare, energy, and financial services.
“Our partnership is about translating advanced AI research into real-world solutions that strengthen Australia’s digital competitiveness.”
— Ritesh Idnani, MD & CEO, Firstsource
“This collaboration underscores our long-term commitment to Australia,” said Ritesh Idnani, MD and CEO of Firstsource. “By combining Monash’s innovation engine with our deep domain expertise and outcome-focused UnBPOᵀᴹ approach, we aim to accelerate responsible AI adoption, nurture local talent, and drive sustainable growth. It’s a model for how academia and industry can come together to shape a resilient, tech-enabled future.”
The partnership also includes structured opportunities for Monash students through internships, placements, and live innovation projects with Firstsource, nurturing the next generation of AI and digital professionals in Australia.
Professor Craig Jeffrey, Deputy Vice-Chancellor (International) and Senior Vice President at Monash University, added, “Our partnership with Firstsource brings together our deep research capability and their proven expertise in digital transformation to develop and scale AI solutions that create meaningful impact for people and society.”
Supporting the initiative, Danny Pearson, Minister for Economic Growth and Jobs, Government of Victoria, said the partnership reinforces Victoria’s position as a hub for AI innovation and digital talent, while strengthening the state’s growing tech ecosystem.
Since establishing its Australian headquarters in Melbourne in 2024, Firstsource has been steadily expanding its local footprint, investing in AI platforms like relAI™, and building partnerships that link research, innovation, and real-world delivery.
This alliance with Monash marks a new phase in Firstsource’s journey—anchoring its role as a catalyst for responsible AI innovation and talent development in Australia.
