A personalized, gamified learning experience designed to unlock human potential in the age of agentic AI
In a bold move to reshape the future of learning and workforce development, ServiceNow has launched ServiceNow University, a dynamic and personalized learning platform aimed at preparing individuals for the rapidly evolving AI-driven world. This initiative comes at a critical time, as the third annual research report from ServiceNow and Pearson reveals that agentic AI is poised to disrupt millions of jobs across both technical and non-technical domains.
Unlike traditional learning environments, ServiceNow University is built on the principles of customization, gamification, and continuous adaptation. Learners—whether employees, customers, or partners—can access hundreds of free, on-demand courses tailored to their unique goals and skill levels. The platform’s AI-powered unified profile creates a “University of You,” curating content based on each learner’s background, achievements, and aspirations.
“In the age of AI, we have an opportunity to unleash a human renaissance.”
— Jacqui Canney, Chief People and AI Enablement Officer, ServiceNow
Jayney Howson, SVP of Global Learning and Development at ServiceNow, emphasized the platform’s innovative approach:
“Built around you and your unique learning journey, it combines the power of AI with the science of play to create an experience that brings together an individual’s background, talents, and goals.”
Key features include performance-based assessments, credentialing through points and badges, and a robust curriculum spanning human and technical skills. A dedicated AI learning pathway ensures learners are equipped to know, use, and lead with AI, making ServiceNow University a cornerstone for future-proofing careers.
The platform also strengthens ServiceNow’s RiseUp initiative, which aims to bridge opportunity gaps for underserved communities by providing access to technology and career pathways. With a goal to reach 3 million learners by 2027, ServiceNow University is not just a learning platform—it’s a movement toward inclusive, impactful growth.
As organizations grapple with the pace of technological change, ServiceNow University offers a timely solution: a safe, engaging space where individuals can step outside their comfort zones, experiment, and thrive.
